90% of mature AI adopters cut BPO spends, says Z47
Published on: May 13, 2026, 6 a.m. | Source: The Economic Times
The report, The India AI Edge: How India Uses AI, based on OpenAI’s India usage data and a survey of more than 100 CXOs, found that more than a third of mature adopters have cut outsourced work by over 25%. It also said that most additional AI spending is not coming from new technology budgets, but from reallocations of outsourcing and software-as-a-service spends.
